Troubleshooting

Stop buffering on any device

Diagnose connection, app, and device issues.

Run a simple speed test

Test where and when the problem occurs.

Restart in the right order

Restart the app, device, and then router.

Improve the connection

  • Move closer to the router
  • Use Ethernet
  • Pause large downloads
  • Lower video quality temporarily
  • Install updates

Isolate the cause

Compare apps and devices to isolate the issue.

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